By February we’d plugged it into our systems and within weeks, supervised by experienced team members, we let it reply to a handful of customer emails. Emails written by AI delivered 80 per cent customer satisfaction — comfortably better than the 65 per cent achieved by skilled, trained people.
Very cool and humbling to see something very public and from the top talking about what we've been working on at work. chat_gpt_article.png1.62 MB
